If it malfunctions, the tank may overfill and fail to empty. The water level is regulated by a float switch. Water must flow into the brine/salt tank and then back out for the water softener to do its job. Is There Enough (Or Too Much) Water in the Tank? If your water tastes salty, the system is using too much salt - or there may be a clog in the drain hose which doesn’t allow all the brine water to be properly flushed away. To remove a salt bridge, tap on it (not on the tank) with something hard and blunt. Using the wrong type of salt can cause bridges (crusty salt buildup) above the water level in the tank, preventing the water from being treated properly. Maintaining an optimal salt level is the best “fix” here. If salt gets too low, the water system won’t work properly. Generally speaking, the salt level should be 3 or 4 inches above the water level. (Kinetico dual-tank softeners still provide soft water while regenerating.) Test the timer by setting it for a daily regeneration cycle, then listen to hear if the unit comes on overnight.
If it comes on during the day when water usage is higher, you may get hard water because the unit can’t keep up with you. A single-tank softener should be set to regenerate at night. If the timer is not set correctly or it has failed, your softener could be running at the wrong time of day, or it might not be regenerating at all. If one of the handles is turned the wrong way, the water you’re using is not being filtered by the softener. Check the Bypass SwitchĮvery water softener has a bypass valve that directs water into or away from it. Check to see if the breaker has been thrown. Check to be sure your water softener is plugged in and that the outlet is hot. Sometimes, the problem is embarrassingly simple, but you’d be surprised how often this happens. If you’re experiencing an issue with your system, here’s a water softener troubleshooting guide to help you identify the problem and either fix it yourself or call a pro. Any major appliance in your home can break or stop working at any time, including your water softener.
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